Official document · Last reviewed on August 2026Back to home

Delivery & Payment

Name: Aerovanna
Address: Unit 302, EDY Building, 144 Kisad Road, Barangay Kisad-Legarda, Lungsod ng Baguio, 2600 Pilipinas, PH
Telephone: +63 710 637 093

Aerovanna Wellness Products Inc. maintains reliable shipping standards for nutritional supplements and daily men's wellness throughout the Philippines. Our process ensures that each shipment is carefully prepared to preserve product integrity and safety right up to your doorstep.

Processing time

Dispatches the same day if ordered before 15:00, or the next business day if placed afterward.

Delivery time

2-4 business days

Delivery cost

Starting at ₱120; free on orders over ₱1800

Payment

Bank transfer

Section · 01

Delivery methods

Doorstep delivery

Tracked delivery to your address: home, office, city, and postal code. A signature is required for orders over ₱1800.

Pickup point

Available for pickup at a local parcel locker or pickup point. Parcels are held there for 7 days before being returned to us.

Section · 02

Timeframes and costs

Service	Delivery time	Cost
J&T Express Philippines	2-4 business days	₱120
LBC Express	3-6 business days	₱160

Delivery times are calculated in business days from warehouse dispatch. Remote locations may require 1-2 additional days.

Standard delivery is free for orders over ₱1800 in Philippines. For orders below this, delivery costs ₱120.
Parcels arrive within 2-5 business days from dispatch.
Orders placed before 15:00 on a business day leave the warehouse the same day.
Products may be returned within 60 days of delivery if unused and in their original packaging.
Payment: bank transfer.

Section · 03

Order processing

Orders placed before 15:00 on business days ship the same day. Orders placed after this cutoff, on weekends, or on public holidays depart the next business day. You will receive an email with your order number once your order is confirmed.

All capsule and botanical formulations are stored in bottles with tamper-evident barrier seals to protect against heat and humidity. Outer shipments use reinforced corrugated cartons with padded impact wrap for extra protection in transit.

Section · 04

Tracking your parcel

Once your shipment is processed, our system automatically sends a tracking code via email and SMS so you can check your order status on the courier's website.

Section · 05

Lost or delayed parcel

If tracking does not update for 5 business days, write to [email protected] with your order number. We will start an investigation with the courier. We will resend the package or issue a full refund, based on your choice, within 10 business days of the report.

Section · 06

Damaged on arrival

Inspect the exterior and interior condition of your shipment immediately upon arrival. If you notice any damage or breakage, take clear photos of the item along with the waybill, and contact our customer support within 48 hours to arrange an immediate replacement.

Section · 07

Payment methods

Bank transfer

Transfer the payment to our company account. You can find the details at checkout and in the confirmation email. Your order will ship once the payment is received, typically within 1 business day.

We accept Bank transfer. We will never ask for card or online banking details via email or phone call.

Section · 08

Delivery outside Philippines

We deliver to selected countries. Shipping costs and delivery times are shown at checkout before payment. Import taxes or customs duties, if any, must be paid by the recipient.

Section · 09

Questions about this policy

Contact [email protected] or call +63 710 637 093 during Mon-Fri 09:30 - 18:45, Sat 10:30 - 14:15. We respond to every inquiry within one business day.

Merchant: Aerovanna Wellness Products Inc.
Registered address: Unit 302, EDY Building, 144 Kisad Road, Barangay Kisad-Legarda, Lungsod ng Baguio, 2600 Pilipinas
Email: [email protected]
Phone: +63 710 637 093
Working hours: Mon-Fri 09:30 - 18:45, Sat 10:30 - 14:15
Registration: SEC Reg. No.: 958858993